Refund & Exchange Policy – Looms Luxury

At Looms Luxury, we strive to provide premium quality fabrics and a seamless shopping experience. If for any reason you are not satisfied with your purchase, please review our Refund & Exchange Policy below.

1. Eligibility for Returns & Exchanges

• Products must be returned/exchanged within 7 days of delivery.

• Items must be unused, unstitched, unwashed, and in their original condition with tags and packaging intact.

• Sale, discounted, or promotional items may be non-returnable (unless faulty or damaged).

• Customized or stitched orders are not eligible for return or exchange.

2. Non-Returnable Items

We cannot accept returns/exchanges on:

• Fabrics that have been cut, stitched, or altered.

• Items purchased during clearance or flash sales.

• Gift cards or promotional vouchers.

3. Process for Returns & Exchanges

1. Contact our customer support at 📧 [Insert Email] or 📞 [Insert Phone Number] within the return period.

2. Provide your order number, product details, and reason for return/exchange.

3. Our team will review your request and guide you through the next steps.

4. Customers are responsible for the shipping cost of returning the product, unless the item received was damaged or incorrect.

4. Refunds

• Once we receive and inspect the returned product, we will notify you of the refund approval or rejection.

• Approved refunds will be processed to your original payment method within 7–14 business days.

• Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

• Exchanges are subject to product availability.

• If the requested item is unavailable, you may choose another product of equal value or request a refund (if applicable).

6. Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.

• We will arrange for a replacement or refund at no extra cost to you.

7. Contact Us

For any questions about our Refund & Exchange Policy, please reach out:

Looms Luxury
📧 Email: loomsluxuryoffical@gmail.com
📞 Phone: 03128501018
📍 Address: kehkasha street no 3
Gulgasht Colony Multan