Return & Exchange Policy

Last Updated: [Insert Date]

At Looms Luxury, your satisfaction is our priority. We take great care in delivering premium-quality unstitched fabrics, but if something isn’t right with your order, we’re here to help.

1. Eligibility for Return or Exchange

You may request a return or exchange if:

• You received a damaged, defective, or incorrect item.

• The product is unwashed, unused, and in its original packaging with tags (if any).

• You contact us within 48 hours of receiving the order.

2. Non-Returnable Items

We do not accept returns or exchanges in the following cases:

• Fabric has been cut, stitched, altered, or washed.

• The item was purchased during a sale, promotion, or clearance.

• The complaint was raised after 48 hours of delivery.

• Minor color variation due to screen display (a common occurrence in fabric shopping).

3. How to Request a Return or Exchange

To initiate a return or exchange:

1. Email us at [insert email address] or WhatsApp us at 03128501018  within 48 hours.

2. Provide your order number, clear photos of the issue, and a brief description.

3. Once approved, return the product to our address (shared via email/phone).

4. Upon inspection, we’ll dispatch a replacement or issue a store credit (as applicable).

Note: Return shipping costs will be borne by the customer unless the mistake is on our end.

4. Refund Policy

As we deal in unstitched fabric, we currently do not offer cash refunds. Instead, eligible returns will be compensated with:

• Product replacement

• Or store credit (valid for 30 days)

5. Order Cancellation

• Orders can only be cancelled before dispatch. Once the item is shipped, it cannot be cancelled.

• To cancel, contact our customer support immediately with your order number.

6. Contact Us

For any questions or return/exchange assistance, reach out to us:

📧 Email: loomsluxuryoffical@gmail.com
📞 Phone: 03128501018 
🏢 Address: Kehkashan St.No.3 Gulgasht Colony Multan

We appreciate your trust in Looms Luxury and are always committed to delivering the best experience.